Business Activity Monitoring

BAM Empowered BPM Delivers ROI

The SmartBPM Suite includes comprehensive BAM facilities that help business professionals manage business operations. SmartBPM combines interactive and automated event processing, helping business users improve the speed and effectiveness of business.

BAM features enable business professionals to interact with SmartBPM Applications and related systems to:

• Increase operational productivity
• Improve quality of services and products
• Respond to changing market conditions
• Comply with government and corporate regulations

Interactive features present real-time data about processes, assignments, work-in-progress, and completed work to support process-improvement activities. Automated features use built-in monitoring capabilities to make decisions and take corrective action based on events and quality standards integrated into processes.

Dashboards for Process Monitoring
Rich reporting tools allow users to rapidly change processes, assignments, and rules to meet changing market conditions. SmartBPM includes many built-in features to support business managers in monitoring and managing business processes. These include:

• Web-based reports and graphs
• Ad-hoc report creation
• Audit trail facilities

Group managers and business analysts can monitor and analyze processes, work, and assignments based on criteria such as:

• Timeliness
• Work status
• Throughput
• Customer satisfaction
• Root cause analysis

SmartBPM makes it easy to create and save customized reports, based on any work or process attribute. Many reports are also available as process overlays, visually matching statistics on assignments, throughput, and routing to the actual process steps.

Automated Process Management
SmartBPM includes a number of facilities that automatically take corrective action – proactively handling potential problems through reassignments, escalations, and dynamic process selection. These features include:

• Service Level Agreements to automate escalation and corrective action based on time goals
• Agents to automatically perform time- and condition-based actions in the background
• Declarative Rules to execute actions when data conditions change
• Triggers to monitor and respond to database changes