Smart Investigate for Securities™ provides custodians, brokers/dealers, and other securities firms with a unified solution for automating investigation and exception handling across departments. Reflecting 20 years of experience serving the largest financial institutions, Smart Investigate for Securities builds on Pegasystems' exception-handling expertise by offering superior automation capabilities and a highly flexible platform.

This rules-based, image-enabled solution framework delivers the agility required in today's dynamic environment to quickly re-engineer business processes as organizational needs, market opportunities, and industry regulations change. Whether you're streamlining existing operations, consolidating processing centers, or coordinating your exception handling across departments, Pegasystems enables you to achieve best-in-class operating performance.

Smart Investigate for Securities delivers the power of intelligent automation with unsurpassed flexibility, delivering efficiency and quality benefits today while building for the inevitable change of tomorrow. Designed for front-office use as well, the solution framework dramatically improves exceptions-related customer service, while increasing operational efficiency and reducing financial risk.

Benefits

• 33% reduction in exception-processing labor costs
• 100% increase in back-office researcher productivity
• 50% reduction in inquiry-response time
• Backlog reduced from 2-3 days to none
• 65% reduction in IT operating costs from rationalization of investigation-processing systems

Key Features

• Single platform for diverse exceptions — Automate exception handling for numerous business areas — tax, income, settlements, static data, corporate, stock reconciliation, Nostro reconciliation, and more — on a single platform for efficient and coordinated processing and significant leverage of IT investment.
• Manage performance against service levels — Define service levels through user-specified processing goals and deadlines to ensure that work is completed on time, resulting in a higher level of customer service.
• Self-service and integration with existing customer service systems — Enable self-service for customers, branches, and correspondent banks; or provide front-line access to investigation cases through integration with existing customer service systems. See Self-Service for Smart Investigate for more information.
• Free-text message parsing — Automate the receipt and processing of incoming messages, whether structured or unstructured; and the sending of outbound correspondence, in SWIFT and other industry formats. SWIFT MT59x messages are automatically parsed (inbound) and created (outbound).
• Guided processing — Enable investigators to perform research more accurately and consistently by guiding them step-by-step through the resolution process.
• Human workflow support — Apply sophisticated work-management capabilities for manual exception handling, including rules-driven routing, intuitive user screens, individual worklists, group workbaskets, service-level agreements (SLAs), and escalation rules.
• Access image archives and research databases — Resolve any type of transaction exception in your organization by utilizing PegaRESEARCH Manager™ and PegaIMAGE Manager™ to query and retrieve transaction details and images from any transaction database or image archive.
• Comprehensive accounting — Support the full range of accounting adjustments required to manage transaction exceptions, such as rectifying an incorrect tax reclamation, initiating a market claim for a failed trade, or adjusting an incorrect commission or fee.
• Automated correspondence — Generate correspondence to customers, branches, and correspondent banks via multiple channels, including SWIFT, FedService, email, fax, letter, telephone, text message, and Directed Web Access.