Retail banks today grapple with many challenges, from increasing competition to changing industry practices to internal operational complexity. They need to provide a single face to their customers across business lines and channels, grow revenue organically, improve operating efficiency, and ensure regulatory compliance.  Pegasystems' rules-driven Business Process Management (BPM) solutions close the execution gaps that arise when business operations are unable to keep pace with management objectives.

Pegasystems' Retail Banking Industry Framework™ accelerates the retail bank's deployment of agile SmartBPM® solutions for growth, productivity, and compliance initiatives.  Built on Pegasystems' industry-leading SmartBPM Suite, which offers best-in-class rules and process-management capabilities, the Framework provides work templates, data structures and processes, solution-design models, and financial-management components that accelerate the development of a range of multi-channel solutions. The framework allows retail banks to embrace rules-driven BPM while benefiting from Pegasystems' deep banking expertise. This enables them to quickly build both customer-facing and internal applications, such as event-driven marketing, customer case management, compliance management, fraud management, exception management, and many others.

• Faster time to market — Reduce the time and cost to build SmartBPM applications by obtaining the common infrastructure needed for diverse retail-banking solutions
• Use of industry best practices — Build the most effective and optimally designed applications, based on Pegasystems' decades of banking experience
• Buy and Build — Obtain the best of both worlds by using the pre-built foundational elements of the Industry Framework to build your own tailored applications

Benefits

Key Features

• Work templates — Case definitions and process flows for top-level types of work such as New Business Request, Customer Service Request, Financial Adjustment, Risk Item, Compliance Event, New Marketing Campaign, and others
• Financial-management capabilities — Extensive sub-ledger processing facilities, including:
  • Adjustment accounting
  • Provisional credit and suspense management
  • Automated small-dollar and aged write-off management
  • Chart of Accounts mapping
  • Automated correspondence and advice generation
  • Management escalation and verification
  • Many others
• Data structures and properties — Pre-configured data structures, properties, and methods that can be used quickly and extended easily, covering a variety of payment types, work parties, infrastructure elements, and accounting structures
• Solution-design models — Robust design models highlighting the use of reusable, service-oriented processing and decisioning objects, including organizational units, work parties, user portals and screens, and integration points