Products

Features

Process Commander®, with the PegaRULES® engine at its core, drives the principles of work lifecycle management necessary for success in today's business environment: Pegasystems' "Six Rs."  Process Commander addresses essential user requirements to deliver SmartBPM® in a single integrated application.

• Receive — Capturing and controlling work, regardless of source
  • Web services, e-mail, fax, imaging, call center, or browsers
  • Ready-to-run HTML forms for productive work entry
  • Mass data-entry tools
  • Developer/business analyst portal-customization tools
• Route — Getting work to the right person or systems
  • Sophisticated decision rules integrated into process flows
  • Move work items individually or in bulk with single click
  • Visualize flows to track work
  • Skill-, urgency-, and role-based routing
  • Resource-availability monitoring and execution
• Report — Dynamic Business Activity Monitoring (BAM)
  • Extensive work, productivity, and bottleneck reporting
  • Report-generation wizard for custom requirements
  • Monitoring of work via pre-built reports
  • Secure history and detailed audit trails to meet compliance regulations
• Research — Rules-driven automatic data and image gathering
  • Rapid Web Services integration via Services-Oriented Architecture (SOA)
  • Forward and backward chaining automates data gathering
  • Support for leading integration and database technologies
  • Easy-to-use connections to external EJBs
  • Accelerators for rapid connection to external databases
• Respond — Automatic response via all communication channels
  • Securely engage with external parties
  • Automatically creates and sends e-mails, faxes, letters, and wireless messages as part of workflow
  • Extensive alerts and triggers to automatically respond to events
• Resolve — Automating critical business decisions
  • Straight-through processing handled with integrated rules engine
  • Extensive declarative capabilities
  • Easily integrate external Java code
  • Bulk processing of assignments and work

Process Commander is built using PegaRULES, an enterprise business-rules engine, providing robust rules management and execution. At runtime, this patented rules technology dynamically selects the right process or business rule, depending on the business purpose, product, organization, RuleSet and version, date, time, circumstance, and security for each rule required. The system understands the user's intent — and, once selected, the rule is converted to Java and executed in your environment at Java speed. PRPC provides exceptional process- and rule-management facilities such as check-in/-out and debugging capabilities to speed development and deployment.