Today's travel and hospitality industry leaders face a unique set of challenges. They must continually take into account multiple variables, including weather, fuel costs, loyalty and complaints, and the critical lag between market intelligence and central office that too often affects revenue management and inventory utilization.
Real-time events demand a real-time technology strategy. That's why more leaders in travel and hospitality are turning to SmartBPM® from Pegasystems.
Whether your organization is trying to attain dynamic capacity management, deal with online and telephone complaints and inquiries, improve profit optimization and revenue management, or systematize processes across an enterprise, SmartBPM can help.
Pegasystems' SmartBPM, rules-driven process management, enables the travel industry to automate operations and improve processes in a number of critical areas:
- Reservations and back-office automation
- Web self-service
- Cross-process top-percentile loyalty
- Scheduling and capacity management
- Customer service call center
Why SmartBPM?
Pegasystems' industry-leading SmartBPM Suite enables the travel industry to automate a wide range of processes and — more importantly — to continually evolve and adapt to shifting industry and customer needs.
The service-oriented composite applications benefit from componentized rules-engine services that deliver the agility required to respond to new or changing industry requirements. The process-management services further encourage continuous improvement capability by providing the full lifecycle of application functionality — model, build, execute, and monitor. Leaders in the travel and hospitality industry rely on Pegasystems to deliver flexible, scalable BPM solutions that enhance their existing systems and deliver increasing value where it is needed most.
Click here for more information about Pegasystems' SmartBPM Suite. To learn more about Pegasystems' leading service-oriented architecture, click here.
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