Careers

Principal Application Workflow Architect/ Human Resources

Job Purpose:

Defines the scope and functionality of Pegasystems solutions against an internally sourced business need and delivers the appropriate application to internal customers via hands-on product configuration.
Prepare and recommend workflow designs for basic application functionality and integration with other related verticals.
Provide ongoing support services to internal customers ensuring continuing business benefit and optimal use of system.

Key Result Areas:

• Responsible for functional success of customer initiatives providing necessary attention to our administrative processes procedures.
• Supports all aspects of our application initiatives from project scope definition through requirements analysis, functional and technical design, product configuration, QA, UAT and production deployment within a Project Management framework to ensure delivery of the requested functionality.
• Applies business analysis workflow configuration and ERP application development expertise to ensure high quality navigation..
• Investigates reported software problems, conducts tests to isolate problems and root cause in order to prepare clear Incident Reports for further investigation by Product Operations.
• Conducts further diagnosis and tests as necessary to assist with problem resolution investigating and implementing workarounds where appropriate.
• Provides training and post-production support to customer staff at the application level in order to enable maximum use of functionality.
• Teams with applications staff members in order to ensure consistency and the appropriate level of synergy among related workflows.
• Proactively develops customer relationships by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure customer satisfaction and continuous alignment with the customer’s business needs.
• Other responsibilities and key results areas required or assigned.

Functional Expertise:

• JavaScript and HTML,XML.
• Java
• SOA/Web Services, Component Architecture
• Relational Database design; SQL development and stored procedures, Software Development experience, Interface development experience.
• IT Standards and Protocols.
• Makes and keeps commitments; meets schedules and deadlines and completes assignments, projects and goals within the allotted timeframe and budget.
• Understands the linkages between the company’s mission and their specific contribution.
• Assimilates and applies new job-related information that has varying degrees of complexity.
• Develops new insights into situations and applies creative and innovative solutions to make application improvements and satisfy desired results.
• Proper documentation and transfer of knowledge to ensure repeatability and scalability
• Possesses the appropriate level of technical/functional expertise and knowledge. Understands and applies procedures, regulations, and policies related to areas of specialized expertise.
• Customer service orientation
• Results oriented
• Communication skills

Sphere of Influence:

Takes lead role in key elements of a project acting as both a role model and resource to the other project team members.

Education and Experience Requirements:

• BA/BS Degree or equivalent experience
• 5-8 years experience in delivery of Business Solutions, Business Analysis, ERP or Software Development.

This job requires minimal, infrequent travel

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An Equal Opportunity/Affirmative Action Employer. Women, minorities, veterans, and people with disabilities are strongly encouraged to apply.

 

Pegasystems is an equal opportunity/affirmative action employer. Women, minorities, veterans, and people with disabilities are strongly encouraged to apply. No third-party résumés accepted. Our definition of an applicant is an individual who: Indicates interest in a specific open position; follows our stated procedure which requires submitting a résumé / application directly to the Human Resources Department; and indicates that s/he possesses the advertised or established basic qualifications for the position.

Attention Recruiting & Staffing Agencies: In the interest of developing and maintaining a successful working relationship with all vendors, we are developing a vendor selection process. All Recruiting/Staffing vendors or agencies interested in working with Pega should submit their company information to globalrecruiting@pega.com. All vendors/agencies that submit their company information via globalrecruiting@pega.com will be reviewed and considered.

All unsolicited résumés from agencies will be considered direct applicants and no referral fee will be paid.